Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags (if applicable), and in its original packaging. You’ll also need the receipt or proof of purchase.

We are unable to process returns OR exchanges for international orders.

Damages and issues:
Please inspect your order upon reception and contact us immediately at  contact@vivre-nus.us if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items:
Certain types of items cannot be returned, like sale items, perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items),and  personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds: Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we’ve approved your return, please contact us at contact@vivre-nus.us.

We are unable to process returns for international orders.

Products are eligible for exchange, store credit, or refund for up to 14 days following the purchase date.

We offer you the option to unlock free return shipping later for the eligible items in your order by paying a small returns fee at the time of purchase. If you choose to pay this fee during purchase, there is no additional charge for shipping your item(s) back to us. If you choose not to pay this fee during your purchase, you may be subject to a higher shipping/handling fee later at the rates that we require on the date you ship your item(s) back to us for a return. 

Please note that this service does not exempt your order from final sale or other store policies.